Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed after 12 PM EST will be processed the next business day.

2. Shipping Options

We offer the following shipping methods:

Domestic (U.S.) Shipping:

  • Standard Shipping: 3-5 business days (5.99orfreeonordersover5.99orfreeonordersover75)
  • Expedited Shipping: 2-3 business days ($12.99)
  • Overnight Shipping: 1 business day ($24.99) – must be placed by 12 PM EST

International Shipping:

  • Standard International: 7-21 business days (rates calculated at checkout)
  • Express International: 3-7 business days (rates calculated at checkout)

3. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Track your package through our Order Status page.

4. Shipping Restrictions

Some Maziply products may have special shipping restrictions due to:

  • Size or weight limitations
  • Battery restrictions (for electronic toys)
  • International customs regulations

5. International Orders

Please note:

  • Customs fees, taxes, and duties are the customer’s responsibility
  • Delivery times are estimates and not guaranteed
  • Some products may not be available for international shipping

6. Undeliverable Packages

If a package is returned to us as undeliverable:

  • We will contact you to arrange reshipment
  • Additional shipping fees may apply
  • Refunds will be issued minus original shipping costs

7. Holiday Shipping

During peak seasons:

  • Processing times may extend by 1-2 business days
  • Check our Holiday Schedule for cutoff dates
  • Expedited shipping is recommended for time-sensitive gifts

8. Shipping Address

Please ensure your shipping address is complete and accurate. We are not responsible for:

  • Packages shipped to incorrect addresses provided by customers
  • Lost or stolen packages after delivery confirmation

9. Damage During Transit

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damaged package and contents
  3. We will arrange for replacement or refund

10. Questions?

Visit our Shipping FAQ or Contact Us for assistance.